We ship with Canada Post using their Expedited Parcel and XpressPost options. We offer FREE XpressPost Shipping on all orders over $200! All orders come with a tracking number.
Expedited Parcel (2-8 business days): $15 flat-rate shipping for orders under $200.
XpressPost (1-4 business days): $20 flat-rate shipping for orders under $200. FREE XPRESSPOST SHIPPING on all orders over $200.
Please note that Canada Post may experience unexpected delays and the shipping times above are an estimate.
You may find more answers to shipping questions here in our FAQ.
Unfortunately, due to the nature of the business, Canada Post does not give us any shipping guarantee refunds or insurance on packages. Everything you purchase is at your own risk. With that said, we will always try our best to accomodate each situation.
There are a few reasons why you may have not received your package:
Your order is marked DELIVERED:
- A common situation is that the delivery driver scanned it delivered, but has not physically delivered it yet. It may be coming later that day, or within 1-2 days. In this situation, you should wait a few days.
- The item might have been stolen. There is nothing you can truly do in this situation. We strongly recommend using a FlexDelivery address if your area is prone to theft.
- We will try our best to help you if it is this situation, but WE DO NOT COVER PACKAGES MARKED AS DELIVERED.
Your order is still in transit, 2-3 business days (21 business days for COVID-19) past the expected delivery date:
- We can submit a case for you to investigate the whereabouts of your parcel, this may take 3-5 business days for a response from Canada Post
- We typically will offer you a partial credit to re-order, if you have waited so long. We will also credit you the entire amount at the end of the Canada Post investigation, if it is deemed lost.
Your order has been RETURNED TO SENDER:
- This typically means that the shipping address is incorrect. You may be missing a unit number, a buzzer code, or it was rejected when they tried to deliver.
- If this is the case, you must contact us RIGHT AWAY as we only have a small period of time to TRY and fix it.
- We will double check out shipping label and if we made the error, we will send you a replacement after confirming the address.
- We DO NOT cover or replace any RETURN TO SENDER cases.
If you have any other shipping concerns or questions, please contact us.
Due to the nature of the industry, all products are FINAL SALE. Unfortunately, we do not accept any returns and there will be no refunds.
If you are unsatisfied with your experience or product, we will do the best we can to assist you.